a11yTOConf2020

How I’m Building A Pro-Accessibility Culture At Canada Post

Speaker: Kate Kalcevich Twitter: @katekalcevich Slides

• How we design shapes our perspective on disabilities
• “Culture eats strategy for breakfast”
• Canada Post is going through a digital transformation
• How Canada Posts sees a11y:
  • Workforce
  • Physical environment
  • Good & Services
  • Design & Deliver digital products
• “Culture comes from shared learning. People working together to solve problems and figuring out what works.”
• DoD need to be WCAG2.1 compliant, any exemptions go through a11y team
• Comprehensive Testing
  • Perceived a11y
  • Perceived ease of use
  • Task completion
• Shift accessibility left

Concrete Culture steps

1. Demonstrate how to use AT
2. Create opportunities to interact with people with disabilities
3. Pair design & program, collaborate & problem solve a11y

A11y program

1. Executive Support
2. Funding Program
3. Process Change

• How to get executive support: show how people with disabilities use your website/products
• Prioritize projects in progress

Tools

• Wave, Axe, Lighthouse during build
• Manual test during QA

Accessibility Roles

• We all have a role to play

Design System

• Canada Post design system: https://canadapost.design/en/mercury/home.page

Digital product targets

• Target 80% or higher
• 100% task completion

Resources

• Inclusive Components by Heydon Pickering
• The Power of myth, Inclusive Components
• The body by Bill Bryson
• Canada Post Design System