a11yTOConf2020

Shift - Towards A Culture Of Accessibility And Inclusion

Speaker: Monica Ackermann
Twitter: @MonicaGigs
LinkedIn: https://www.linkedin.com/in/monica-ackermann/

Lessons Learn

• Shifting from exclusion to inclusion
• Train & Mentor others
• The a11y team is inside the Design Community Practice
• 5 Key principles of the Design Community
  • Human Centric Practices
  • Craft + Community
  • Inclusive Experiences
  • Ethical + Sustainable Design
  • Practice Design

Scotia Mobile App - Accessible by Design

• Adjustable fonts
• Haptic Feedback
• Banking you can hear
• Simple / consistent navigation

Journey

• Evidence based design research
• Include user with disabilities
• Embedded accessibility

Comments

• Accessibility included in the Definition of Done
• Scaling a11y requires a cultural shift

Required Process Path

• Digital a11y expertise
• Shared accountability across teams
• Repeatable tools and processes
• Customer Focus
• Communication

Accountability

• Discover where the teams are, what do they need to grow?
• Dedicate time to learn about a11y
• Include experts, Hide experts

Tools

• Let the team trust their technology Stack
• Annotation Tools, comments by designers, developers. Target for Testing Team
  • Benefits every team by learning through the process
  • Allows for audit

Building a Capacity through learning

• Instructional Designer a11yBoost Program
• Each NJO receives training
• Portal to support teams with knowledge
• Learning Path
• a11y Boost Program for:
  • POs
  • UXDs
  • DEVs
  • QA
  • Content

Learn

• How to do research with user with disabilities?
• Customer advocacy: use comments from the community, reporting through customer feedback channels
• Partner with Fabble Tech to test with users with disabilities

Communicate!

• Talk to everybody
• Story telling is powerful (language, images, include people with disabilities)
• Build community inside and outside of your network

Ideas

• Digital Accessibility Day!
• Hosted Inclusive Design TO
• Mexico team hosted a11y Hackathon

Leaders empower & elevate

• Give developers / designers time to scale up
• Talk about a11y when you’re not there

Have an impact

• Make sure to hear about your customers

Closing notes:

• Shift Left
• Change Culture